At Kentik, one of our core goals with synthetic monitoring is to enable your team to quickly and effectively triage any issues that come your way. This effective triage process starts with ensuring alerts are easily delivered to the right team in their preferred notification method. 

Previously, alerts associated with agent issues (downtime or recovery) would show and alert in the same notification channel and test results summary in the UI. Based on feedback, we realized this setup was not optimized for customer needs. 

We are pleased to share that agents can now be configured to send status alerts to their own notification channel. Simply navigate to the  'Synthetics' > ‘Agent Management’ section of the portal, select an agent, and click Configure to set up status alerting and notification channel(s) for that specific agent. To see agent downtime details, select the agent and click on the ‘Agent Downtime' tab.

With this setup, an email notification is sent for down or recovering agents.

The notification links to the ‘Agent Downtime Details’ tab under the ‘Agent Management’ part of the portal.