This month, we are introducing a new experience for submitting product improvement feature requests for the Kentik platform.

In this completely new experience, anyone who uses Kentik can submit feature requests for product improvements, vote and comment on existing requests and get timely updates.

What’s New?

Navigation to the new feature request portal is found in the Contact Support window, where a link for feature requests will automatically open a new tab with the feature request portal.

This link will bring you to the portal dashboard where you can click “Make a suggestion” to open the feature request form. The feature request form consists of the problem you are trying to solve, a details section for in depth criteria for the feature request and a current workaround section (if applicable).

When beginning to type the request in the first open text field, if there are any existing feature requests that sound similar, they will show. From here, you can vote or add comments on any existing feature requests. Once your feature request is submitted any status changes that are made to the feature request will be emailed directly to you, so you can follow your request from idea to release.

Voting on Existing Feature Requests

One of the most impactful advantages of this new feature request system is the ability to go and vote on feature requests that already exist. Voting on requests can be done in two ways.

1. In the above paragraph it was mentioned that as you are typing a feature request on the submission form, existing feature requests that are relevant will populate. Clicking the ‘I want this’ button will cast a vote for that feature request without having to resubmit the same request.
2. On the dashboard landing page, there is a list of recently submitted feature requests. These can be read and voted on at any time by all members of the feature request portal.

Commenting is also available on existing feature requests. Dropping comments on requests with details to your specific use case is helpful for other Kentik users to ideate on how to use the Kentik system, but also incredibly helpful to know what feature requests are in high demand.

Feature Request Status Changes

As feature requests get submitted, they will be regularly evaluated by our teams. When feature requests change status, the submitter and all individuals who have voted or commented on the request will get an email updating them on the status change. This level of transparency is to keep those that need the new feature aware of when they can expect the work to be started and eventually completed.

Let us know what you think in the comments. Happy submitting!