Customize Your Alerts: Plain-Text & Template Editing for Email 📧

We’re giving you more control over how your team receives critical information! We know that every workflow is different. Sometimes you need a rich, detailed notification, and other times you need a lightweight, no-frills message that fits perfectly into your existing scripts or mobile devices.

That’s why we’ve upgraded the Email Notification Channel to be more flexible and customizable than ever.

📝 What’s New?

• Plain-Text Format Support: You can now specify that emails be sent in a clean, plain-text format. This is perfect for ensuring compatibility with legacy systems, pager services, or internal tools that parse incoming mail without the overhead of HTML.
• In-line Template Editor: No more "one size fits all" notifications. Use our new in-line editor to fully customize both the email subject and the body.
• Dynamic Data Injection: Tailor your messages using variables from your alert policies—like Alert ID , Severity , or Dimensions —so the most important info is front and center.

💎 Why You’ll Love It

• Parse with Ease: Plain-text emails are a dream for automation. If you use custom scripts to trigger secondary actions based on Kentik alerts, this update makes your life much simpler.
• Reduced Noise: By customizing the subject line, you can help your team identify the priority and source of an alert at a glance, right from their lock screen.
• Branding & Context: Use the body editor to add internal links, SOP instructions, or specific team context, ensuring that whoever receives the alert knows exactly what to do next.