We are excited to announce the preview of Kentik Journeys AI.

Kentik Journeys takes the concept of natural language query a step further by providing an AI-assisted conversational user experience purpose-built for the process of troubleshooting and network analysis.

When troubleshooting, engineers typically ask a question, analyze the answer, then ask a new, and hopefully better-informed question. Sometimes this process is simple. Often it is not. This process is repeated until the user comes up with the root cause and then applies a fix leading to a resolution.

Journeys provide a dedicated space to perform this iterative process, saving questions and answers as the user performs their troubleshooting journey. These journeys can be shared across all Kentik users of a company to encourage communication and knowledge sharing.

The real power of Journeys is its network context. Meaning it understands your network - the devices involved, your cloud regions, on-premises sites, etc. Anyone can converse with Journeys about their specific network, within a user experience that is purpose built for the journey of troubleshooting, hence making it much faster and more efficient.

Journeys respect your Security and Privacy. Under the hood we use a Large Language Model (LLM) service from the leader in GenAI. Customer data is never used for training any models and no customer data (like flows or metrics) are ever exposed to the LLM. Some set of partial metadata (site and provider names) are supplied to the LLM prompts. On top of this, our service provider privacy policy clearly defines that no data supplied to their models will be ever used for training of AI models.

How to get access to Journeys

We would like to highlight that our Journeys capability is currently in "Preview" mode, as our goal is to incrementally enhance the user experience. We plan to do it by carefully considering your feedback and suggestions, improving accuracy, expanding the range of supported questions, and integrating additional Kentik features. 

Due to this, we are taking a phased approach to granting access, ensuring a fulfilling experience and providing appropriate support for every customer. Access to Journeys will initially require a request, and we will progressively make it available to all of our users. We appreciate your patience during this process and promise to keep you updated on when access will be available for your company.

If you are interested to participate in the preview, please request access for your company on the Journeys AI page.

How to use Journeys

When you first enter into the Journeys AI page, a short tutorial will be started that demonstrates how to use it. Please follow the instructions to get familiar with the user interface and read the instructions on how to make good queries.

We hope you give it a try and let us know what you think.

Here are some example screenshots of Journeys.

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