Not so long ago, we released an update to Kentik Portal's Search Engine that gave it AI Superpowers. Since then, the Search Engine has been able to point users to any screen in Kentik Portal based on any question pertaining to a task they want to perform, such as "Where can I track my IP Transit spend?" or "How can I monitor my backbone link capacity?". In order to deliver this feature we've built an AI module that feeds off a complete SiteMap of the Portal and knows what each module on any URL does, and what its entry pointer in the Knowledge Base is.

We've extended this feature to our beloved AI Advisor for it to gain new abilities, read on.

"AI Advisor, please help!"

Given our ever-increasing product surface, we wanted to make it easier for new users to hit the ground running. Often, someone will make a note of certain portal functionalities during a trial period that they will want to implement later in their deployment of the product, but forget where in the Kentik Portal it exists or how to implement them. This usually results in getting to the outcomes you want slower.

Sometimes, a user will need to dig into how a certain computation is made, or why Kentik Portal is making specific determinations.

This is where this feature shines: on any screen in Kentik Portal, you can now ask AI Advisor to explain to you how a certain screen works, just as how you would ask your Customer Success advisor.
AI Advisor will then fetch the relevant data from the SiteMap, link it to relevant Knowledge Base article and give you a crash course on how the screen you're currently looking at works. Basically, you can ask Kentik to explain how it works. We believe that this will significantly help with the timeliness to answer to our user's question about the product, and more durably unblock them in the pursuit of operating their infrastructure with our platform.

As you will discover in the examples that follow, contrary to a lot of AI Assistants, AI Advisor just does not dump help links on the user. It answers in precise, summarized terms to questions related to functionality and how it works under the hood.

A simple example with Connectivity Costs

As you can see in the screenshot below, AI Advisor now includes the additional step in its reasoning to summon the SiteMap tool

Landing on a screen and asking what it does and how it works is now a trivial operation, for instance on the Connectivity Costs workflow screen:

...leading to a follow-up conversation of how it works:

Another example, this time with Kentik Market Intelligence

Another example, directly taken from the Kentik Market Intelligence page, as it is one of our more niche products - expectedly not all users are fully aware of what marvels it performs

... where a follow-up interaction would most likely be around "How do we establish a score to rank networks against each others", again successfully clarified by AI Advisor

...which begs the follow-up question around the different Retail, Wholesale and Backbone types of scores, for which AI Advisor will even compose an explanatory diagram on the fly:

AI Advisor gets smarter every day, so don't be shy, ask it anything !

These examples are all but a tiny fraction of how AI Advisor can supercharge your life of managing infrastructure -- and we're adding new capabilities to it every day.
This is the simplest, most straightforward way for you to start on the journey to faster results and outcomes from Kentik: next time, right before you contact our amazing Customer Success team of advisors, give AI Advisor a prompt and see what it answers, you may be surprised ;)