Subtenancy provides a mechanism by which a Kentik customer (e.g. an ISP) can enable each of its own external or internal customers to see a curated set of visualizations and metrics of their own traffic. This has been a recurring ask from existing and prospective Kentik users, and we’re excited to announce the availability of this feature.

Subtenancy needs to be activated by Kentik (contact Customer Success for details), after which you’ll see a new page (Admin » Subtenancy) that we’ve created for you to manage subtenancy in the Kentik Detect portal.

As shown above, you begin configuration by defining the properties of your subtenant portal (subdomain, logo, etc.; see Subtenancy Page in our Knowledge Base), which can be thought of as a customer-branded version of the portal Library (see below).

Next, you’ll use the Add Subtenant dialog (shown below) to create subtenants that can access the subtenant portal. If you’re an ISP, each subtenant might correspond to one of your business accounts. Alternatively, a large Enterprise might create subtenants that each corresponds to an internal team that would benefit from access to specific reports generated by Kentik. For each subtenant, you can determine the reports (e.g. Dashboards and Saved Views) that will be available, the traffic that’s covered in those reports, and the subtenant users (identified by email address) that will have access.

The subtenant portal feature will help Kentik customers boost revenue by selling subtenancy as a value-added service. And subtenancy will also increase the “stickiness” of ISP service offerings, which can provide a significant edge in a competitive provider market.